Your data.
Your trust.

01 /Introduction

PPN Network India Private Limited (“we”, “us”, “our” or “the Company”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how the Vigor Vcargo Android application (“App”) collects, uses, stores, shares and protects personal information when you use the App and related bike rental, payment and subscription services.

Where required, we will obtain your consent before collecting or processing personal information.

02 /Information We Collect

Personal and account information

• Full name and mobile number
• Residential or communication address
• Date of birth and gender
• Account and profile information

Identity verification and KYC information

• Aadhaar-related information, where required for verification
• Information obtained through DigiLocker
• Identity document images or photographs submitted for verification
• Selfies or photographs used for identity verification
• KYC verification status and related records

Please submit identity information only through the designated verification process. We aim to collect only the information necessary for the relevant verification purpose.

Location information

With the relevant device permissions, the App may collect precise location information to support bike rental operations, identify relevant locations, provide mapping functionality and support related services. You can manage location permissions through your device settings; disabling them may affect location-dependent features.

Payment and transaction information

• Payments, refunds and rental transactions
• Subscription plans and payment history
• Wallet balance and wallet transactions
• Invoices and payment references
• Referral points, rewards and related transactions

Payments may be processed by third-party payment providers. We do not intend to collect or store complete payment card details unless this is specifically disclosed in the relevant payment flow.

Technical and usage information

The App or its supporting services may process technical information needed for operation, security, troubleshooting and fraud prevention, such as device or application information, diagnostic records and transaction-related identifiers, where applicable.

03 /How We Use Your Information

We use personal information for purposes including:

• Creating and managing user accounts.
• Verifying identity and completing KYC checks.
• Providing and managing bike rentals and related services.
• Processing payments, refunds, subscriptions and wallet transactions.
• Managing referral points and rewards.
• Supporting location-based features and mapping.
• Preventing fraud, misuse, unauthorised transactions and security incidents.
• Responding to customer support requests and resolving complaints.
• Maintaining financial, transaction and invoice records.
• Meeting applicable legal, regulatory and accounting obligations.
• Maintaining, troubleshooting and improving the security and functionality of the App.

We will not use personal information for unrelated purposes without notice or consent where required by applicable law.

04 /Third-Party Services and Sharing

Cashfree — payment processing

Cashfree may process relevant payment information to facilitate transactions, refunds and payment verification. Payment processing is subject to Cashfree’s applicable terms and privacy policy.

DigiLocker — KYC verification

DigiLocker may facilitate identity verification and retrieval of relevant information or documents where supported and authorised. The information processed depends on the verification flow and permissions granted by the user.

Google Maps — mapping and location services

Google Maps services may provide maps and location-related functionality. Information processed through these services is subject to applicable Google privacy terms and service configuration.

Other permitted disclosures

We may disclose information to authorised service providers, professional advisers, government authorities or law-enforcement agencies where necessary for service delivery, security, legal compliance or the establishment or defence of legal claims.

05 /Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. These measures include encrypted HTTPS connections for data transmitted between supported systems and appropriate safeguards for stored information.

No electronic transmission or storage system can be guaranteed to be completely secure. Please protect your login credentials and notify us promptly if you suspect unauthorised access to your account.

06 /Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and regulatory requirements.

• Payment and invoice records: These may be retained for up to eight years where required for applicable tax, accounting or other legal obligations.
• Account and profile information: Deleted or anonymised when the account is deleted, subject to information that must be retained for legitimate legal, regulatory, security or fraud-prevention purposes.
• KYC and identity verification records: Retained only for the period necessary for verification, service delivery and applicable legal or regulatory requirements.
• Other records: Deleted or anonymised when no longer required for their stated purpose, subject to applicable retention obligations.

Where information must be retained after account deletion, we will restrict its use to the relevant lawful purpose and retain it only for the necessary period.

07 /Account and Data Deletion

You may request deletion of your Vigor Vcargo account and associated personal information.

• Visit our Account Deletion Page.
• Alternatively, email contact@vigorebike.in and include your registered mobile number.
• Use the subject line “Vigor Vcargo Account Deletion”.

After verifying a valid request where necessary, we will process it within 30 days. We will delete account information that is no longer required, subject to applicable legal, regulatory, security and fraud-prevention requirements.

Certain financial, invoice, transaction or other records may need to be retained for the legally required period. Account deletion will not remove records that we are lawfully required to preserve. Where applicable, we will communicate relevant retention limitations.

08 /Your Privacy Rights and Choices

Subject to applicable law, you may request access to information about your personal data, correction or updating of inaccurate information, deletion of personal information, or withdrawal of consent where processing relies on consent.

You may also contact us with questions or complaints about how your personal information is handled. Requests may be subject to identity verification and legal or regulatory limitations. Withdrawing consent may affect features or services that depend on the relevant information.

09 /Children’s Privacy

The App is intended for users who are legally eligible to use the relevant rental and related services. Users must meet applicable age and eligibility requirements.

We do not knowingly collect children’s personal information in violation of applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable requirements.

10 /Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data practices, technology or applicable laws. We will update the “Last Updated” date and provide additional notice where required. We encourage users to review this page periodically.

11 /Contact Us

For questions, privacy concerns, requests to exercise your rights or account deletion requests, contact: